SOFIA

Shipping is free in Belgium, the Netherlands and Germany for all orders when spending €100, or more on non-sale items.

*For orders with only sale items you pay €5,95 shipping costs in the Netherlands and Belgium.

Would you like to order from a European country other than the Netherlands, Belgium or Germany? Then you pay €20,- shipping costs up to an amount of €250,-. Above that it is free of charge. All other worldwide destinations cost €30,- shipping costs up to an expenditure of €250,-, above that amount it is free of charge. Again, the amount spent must be non-sale items.

Returns:

Items can be returned within 14 days of receipt without giving a reason.

2. Send your return with track&trace with a carrier of your choice to the address at the bottom of this form and keep your shipping receipt in a safe place. The cost of postage is at your own expense. Dropping off your return at one of our stores is also no problem.

Return address:

Superstellar
Karel Doormanstraat 12
3012 GJ Rotterdam
The Netherlands

You can also use the general withdrawal form** (click here) or send an email to info@superstellar.nl. After your report we will confirm this by e-mail. We will refund the amount as soon as possible, and at the latest within 14 days, in the way you paid.

You may evaluate and use the products as is usual in a store. You must return the goods in the same condition as you received them.Superstellar Carefully check all products that have been shipped for defects. In the unlikely event that a product does not meet the expected quality you can report this as soon as possible via info@superstellar.nl or you can call +31 10 413 69 40.

Tips:

Always ask for proof of return from the carrier. If something happens to the package, you can hand over this proof.
Carefully open the shipping box and original packaging so you can use it again to return the order if necessary.

* Note! Orders outside the EU may require import duties, VAT and any other charges.

** Exceptions for the right of withdrawal:

Products that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery.

You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Package not received

You can assume that your order will be delivered within 1 to 3 business days from the time we send the shipping confirmation with track&trace by mail. If the order is not delivered within this period, it is the responsibility of the consumer to notify this, at the latest within 14 days from the day of shipment by Superstellar, to our customer service so that a delivery investigation can be initiated. If this is not reported to us within 14 days the consumer's right of withdrawal expires.